Privacy Policy

We may collect the following categories of information.

Account information

When you create a PerkFuel account, we may collect information such as:

• Your name
• Email address
• Account identifiers
• Authentication information
• Information provided when you sign in using a third-party authentication method, such as Google

Authentication is provided through third-party services such as Clerk.

Payment and billing information

Payments are processed by Stripe.

Stripe may collect payment card details, billing information and other information necessary to process your transaction.

PerkFuel does not store your full payment card number.

We may receive and retain transaction information such as:

• Subscription plan
• Payment status
• Transaction amount
• Billing date
• Subscription status
• Stripe customer or transaction identifiers

Project and campaign information

When you create or manage a project, we collect the information you provide to configure it, including:

• Website URLs
• Landing pages
• Selected AI assistants or referral sources
• Target countries
• Campaign settings
• Daily pacing settings
• Project status

Campaign activity

We may collect information necessary to operate, measure and display campaign activity, including:

• Visit status
• Visit counts
• Source
• Destination page
• Target country
• Timestamps
• Campaign progress
• Technical information necessary to operate and verify the Service

This information is used to manage your visit balance, operate your projects and provide reporting inside your PerkFuel dashboard.

Usage and technical information

When you access PerkFuel, certain technical information may be processed automatically, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Date and time of access
• Referring pages
• Application activity
• Security and diagnostic information

We may use tools such as Google Analytics to understand how our website is used and improve the Service.

Support and communications

If you contact PerkFuel support, we may collect:

• Your name and email address
• The content of your message
• Support history
• Screenshots, files or other information you choose to provide

We may also retain communications relating to your account, subscription or use of the Service.

Customer reviews

When you submit a review on perkfuel.io/reviews, we collect your name, email address, rating, the text of your review and, if you provide them, your company, role and website. Your email address is never published; we use it to check that the review comes from a customer and to contact you about your review if needed. Reviews are checked by a person before publication and may be declined. Once published, your name, role, company, website and review text are visible to anyone. You can ask us to remove your review at any time.

Free AI visibility check

When you use the free AI visibility check on perkfuel.io, we collect the domain name you enter, the result of the check, the date and time, and a hashed (non-reversible) form of your IP address used only to limit abuse of the tool. If you choose to enter your email address to receive the result, we store it and may contact you about PerkFuel. Results are kept so that the same domain can be answered from cache for up to 48 hours.

We use the information we collect to:

• Create and manage your PerkFuel account
• Authenticate users and secure accounts
• Provide and operate the Service
• Create, manage and process your projects and campaigns
• Track visit balances and campaign activity
• Process subscriptions, payments, upgrades and top-ups
• Provide customer support
• Send account, billing, security and service notifications
• Detect fraud, abuse and violations of our Terms
• Protect the security and reliability of PerkFuel
• Monitor and troubleshoot technical issues
• Understand how the Service is used
• Improve our website, dashboard and features
• Develop new products and functionality
• Send marketing or promotional communications where permitted
• Comply with applicable legal, regulatory, accounting or tax obligations
• Establish, exercise or defend legal claims

We do not sell your personal information.

PerkFuel may use cookies and similar technologies to operate the website, maintain sessions, authenticate users, improve security and understand how the Service is used.

We also use Google Analytics to help us understand website traffic and usage.

You can control or disable cookies through your browser settings. Some features of PerkFuel may not function correctly if certain cookies are disabled.

We may share information with third parties when necessary to operate PerkFuel.

These may include:

Payment providers

We use Stripe to process payments, subscriptions and billing.

Authentication providers

We use Clerk to provide account authentication and login functionality.

Analytics providers

We use Google Analytics to understand usage of our website and improve the Service.

Infrastructure and service providers

We may use hosting, database, email delivery, security, monitoring, support and other technical service providers necessary to operate PerkFuel.

These providers may process information only as necessary to provide their services to us, subject to their applicable contractual, privacy and security obligations.

Third-party platforms

Certain features of PerkFuel may involve third-party platforms or services selected as part of your project configuration.

Information necessary to provide the requested functionality may be processed through those services where required.

Legal requirements

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law or a valid legal request
• Respond to a court order, subpoena or government request
• Protect PerkFuel, our users or third parties
• Investigate fraud, abuse or security incidents
• Enforce our Terms & Conditions

If PerkFuel is involved in a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, information associated with the Service may be transferred as part of that transaction.

Where appropriate, we will take reasonable steps to ensure that personal information remains protected during such a transfer.

Payment information is processed by Stripe.

PerkFuel does not directly store complete payment card details.

Stripe's collection and processing of payment information is governed by Stripe's own privacy practices and terms.

We may retain transaction and subscription records as necessary to operate your account, provide customer support, prevent fraud and comply with accounting, tax and legal requirements.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Account and project information may generally be retained while your account remains active.

Following account cancellation or closure, certain information may continue to be retained where reasonably necessary to:

• Maintain transaction and accounting records
• Resolve disputes
• Process refunds or payment disputes
• Prevent fraud and abuse
• Enforce our Terms & Conditions
• Meet legal or regulatory obligations
• Maintain security and operational records

The retention period may vary depending on the type of information and the reason it is being retained.

Information may also remain temporarily in backups before being deleted through our normal backup lifecycle.

We do not intend to retain personal information for longer than reasonably necessary.

We use reasonable administrative, organizational and technical measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online service, transmission method or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account has been compromised.

PerkFuel and the third-party service providers we use may process or store information in countries other than the country in which you live.

As a result, your information may be subject to laws that differ from those in your jurisdiction.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy or export of your information
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

Certain rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact contact@perkfuel.io.

We may need to verify your identity before processing certain requests.

We may send you emails relating to PerkFuel products, features, offers or updates where permitted by applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Unsubscribing from marketing communications will not prevent you from receiving essential service communications such as:

• Account verification
• Security notifications
• Payment confirmations
• Subscription information
• Project notifications
• Support responses
• Important changes affecting the Service

PerkFuel is not intended for individuals under the age of 18.

We do not knowingly allow individuals under 18 to create accounts or knowingly collect personal information from them.

If we become aware that personal information has been collected from an individual under 18 in violation of this policy, we may delete that information and close the associated account.

PerkFuel may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services you choose to use.

We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, technology or applicable requirements.

When we update this Privacy Policy, we will update the "Last updated" date at the top of this page.

If a change materially affects how we handle personal information, we may provide additional notice where appropriate.

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related concern, contact us at:

contact@perkfuel.io