How to Contact PerkFuel Support
Learn how to create a support ticket, link it to a project, follow the conversation and receive notifications when the PerkFuel team replies.
The PerkFuel Support section lets you contact our team whenever you have a question, issue or request.
The PerkFuel support team replies to every ticket within 24 hours.
Step 1: Open the Support section
From your PerkFuel dashboard, open the sidebar and click "Support."
This page displays your existing support tickets and their current status.
Step 2: Create a new ticket
Click "New ticket."
Enter a clear subject that summarizes your question or request.
Step 3: Select a related project
If your request concerns a specific PerkFuel project, select it from the "Related project" dropdown.
This step is optional, but selecting the relevant project can help the support team understand your request more quickly.
Step 4: Describe your request
Use the message field to explain your question, issue or request.
Include any useful information that may help the support team understand what you need.
Once everything is ready, click "Send ticket."
Step 5: Follow your ticket
Your request will appear in the Support section after it has been submitted.
Open the ticket at any time to:
- Check its current status
- Review your original message
- Read responses from PerkFuel support
- Continue the conversation if needed
Get notified when support replies
When the PerkFuel support team responds, you'll receive an email notification with a direct link to your ticket.
A notification will also appear inside your PerkFuel dashboard.
PerkFuel replies to every support ticket within 24 hours.
Resolved tickets
Once your request has been handled, the ticket will be marked as resolved.
If you need help with something else, simply create a new support ticket.